Fitted Your Way Ltd
A full refund for the product you ordered would be offered providing it meets the following criteria:
1 – If the item you receive is incorrect or not the item you ordered.
2 – If the item received is damaged (We must be advised within 24 hours of you receiving the goods)
3 – The goods have not been manufactured bespoke for your application (If the dimensions you provided were incorrect, we cannot accept responsibility for this and they cannot be returned)
Under the Distance Selling Regulations you have the right to cancel the order within seven working days from the day after that on which the goods are received. You must give prior written notice of cancellation. This is subject to the products being a standard stocked item.
Where a contract is cancelled you must ensure that reasonable care is taken of the goods received and that they are returned to us in their original sealed packaging and in a clean resalable condition. We reserve the right to reject any returned products that do not meet these criteria.
You are responsible for the cost of return and insurance of all product(s) returned. The product(s) shall be at your risk until actual receipt of the product(s) by us. The responsibility of proof of safe delivery shall rest with you.
If you have ordered the item and changed your mind you may send the item back at your own cost. We will refund the purchase price less our selling fees, handling charges and carriage charges and a 25% re-stocking fee.
We will notify you of your refund via e-mail after we’ve received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.
Please note that we cannot accept the return of used items or items returned more than 30 days after delivery.